Team dedicated to support our Indigenous Community Customers Based in Parramatta, starting 5 August 2024 Full time paid training provided, multiple permanent positions How will I help? Join our dedicated phone-based team and become a key player in fostering financial well-being. We're a community-oriented group committed to understanding individual needs and building genuine connections with all our customers. The Indigenous Call Centre team are dedicated to high-quality conversations servicing the everyday banking needs of our Aboriginal and Torres Strait Islander and Remote Community customers. In this role, you'll be a vital resource for our Aboriginal and Torres Strait Islander and remote community customers. You'll answer questions about everyday banking needs, fostering trust and understanding through open communication. Hours of operation are Monday to Friday between the hours of 9:00 AM - 6:30 PM commencing 5 August 2024. What's in it for me? You'll be paid competitively, while being in a great position to grow your career. You will be continuously learning, developing and receiving ongoing feedback and support from our dedicated team who care about your success. Once you have mastered a speciality, you will have the opportunity to rotate through different teams to develop your expertise across various products, customers and platforms. The role Take ownership of customer requests and issues and follow through to ensure customer satisfaction. Provide banking solutions to our existing bank clients and new direct clients. You will be measured and rewarded for sharing best practice, meeting targets, receiving positive customer ratings and strong referral activity. Manage relationships with referral partners and stakeholders across the business. Comply and remain up to date with industry compliance, policy and legislative standards. What do I need? Our ideal candidate is a confident communicator and can navigate numerous systems to support our customers. We are keen to connect with customer service super stars, who are looking to start their career in Banking and grow with us. More specifically, we are looking for: At least 12 months customer service experience (any industry) People who thrive in a corporate and professional working environment Ability to adjust to a high paced, KPI driven environment A genuine interest in Banking and Financial Services Happy to commute and work onsite at our Parramatta office. What's it like to work here? We aim to provide one big, supportive team of people working to achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion. How to I Apply? Start here. Just click on the APPLY button. As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email talentacquisitionwestpac.com.au Do you need reasonable adjustments during the recruitment process? At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community. We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 1.2 or email talentacquisitionwestpac.com.au The position/s will only be open to Aboriginal or Torres Strait Islander applicants. The filling of this position/these positions is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth). Applicants must identify as Aboriginal and/or Torres Strait Islander. Westpac Banking Corporation has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) in relation to this position. For further details please contact us via email at indigenouscareerswestpac.com.au.