Service Desk Engineer Level 2/3 for an exciting Technology Co. Join a fun, experienced and technical team - Active Directory, Windows, AWS , SCCM Join a fun, smart and collaborative team and be responsible for fielding and resolving important technical Service Desk tickets (Active Directory / Group policy / PC troubleshooting) You'll be an escalation person for corporate customer issues with the company’s systems and networks. A great opportunity to get experience with cloud hosted technology & software systems Working for a Technology / Cloud First Co, will provide a fantastic opportunity for you to become hands on with PC troubleshooting, Microsoft Windows, Active Directory, Jira, Firewall (Fortigate), AWS Technologies in an ITIL Environment. The Role - Identify and resolve Windows and AD issues via phone and remote support tools, in an effective and timely manner. Active directory password tickets and more complex system deep dives. Analyse, identify, diagnose, and troubleshoot user desktop technical issues. Perform desktop and server administration, configurations, software installations, upgrades, maintenance, and backups. Perform basic administration tasks (such as password resets, account creations/deletions) as defined in the specific customer configuration work rules. Document all service desk interactions in JIRA a popular Atlassian tool. Access to extensive technical documents and knowledge base. Identify and escalate more complex problems or urgent situations to Senior team members. You - Help desk / Customer Service experience and passion - Enjoy helping Knowledge of Windows 7, 8 and 10, along with Office 365. Active Directory experience creating and removing accounts, resetting passwords, group policy. Knowledge of using Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint. Basic understanding of PC hardware set-up and configuration. Learn the ITIL approach to IT service management. Critical thinking. Trouble shooting methodology Confident - ie Someone who will try to resolve the problem but also who is willing to ask for help when required. Friendly. Helpful. TEAM PLAYER Don't miss out on the best Technical Service Desk role in Sydney HIT APPLY