Consistently awarded as 1 of the Top Fortune 100 companies to work for Flexible WFH/Hybrid setup working from a Sydney CBD office addit perks Enjoy continuous learning, career growth & strong potential for FT conversion Learn from the Industry experts & elevate your Tech career by joining one of the World's leading Cloud Software companies We're seeking a passionate and skilled Technical/Application Support Engineer to join our client's highly collaborative, supportive & multi-talented 'Performance Tech Support team . As this is a customer facing role, you will tackle challenging platform & customer issues, champion customer success, and contribute to shaping the Cloud landscape Flexibility to work occasionally outside of business hours may also be requested when needed. Role: Technical Support Engineer (Performance) Here's what you'll be doing: Become a platform expert: Deepen your understanding of our core functionalities, allowing you to confidently diagnose and resolve customer issues. Master the art of troubleshooting: Utilize various diagnostic tools to pinpoint the root cause of problems and guide customers towards effective solutions. Embrace ownership: Take initiative and diligently manage your assigned cases, ensuring timely and efficient resolution. Collaborate for success: Work seamlessly with other teams when complex issues require broader expertise. Your collaborative nature and willingness to learn will be instrumental. Think creatively: Approach challenges with a problem-solving mindset, finding innovative solutions to keep customers productive. Advocate for improvement: Leverage your unique customer-facing perspective to provide valuable insights for process and product enhancements. Technical skills: Up to 3 years customer facing Technical Support or Application Support experience (web-based products or e-commerce) Advanced experience with RDBMS (MySQL/SQL, Oracle) e.g effectively querying tables, indexing, managing data/data manipulation, tune SQL queries etc. Some experience using terminal to review large log files, search for patterns, identify issues & manipulating output Working knowledge in administering Linux/Unix OR Microsoft Server Ability to troubleshoot difficult technical issues with ease & complexity Some basic understanding of JavaScript code Nice to Haves: Good experience writing/debugging OO code (pref Java or other relevant technologies) Knowledgeable in 1 (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell Working knowledge of the components in a web applications stack Ready to join our team? APPLY below asap or email vanessarealtimeaustralia.com and we'll be in touch with you right away Feel free to check out our other job openings & set up job alerts here: https://www.realtimeaustralia.com/job-search/