Are you an Infrastructure & application whiz? Elevate your Tech career by joining one of the World's leading Cloud Software companies We're seeking a passionate and skilled a Technical/Application Support Engineer to join a Fortune 500's highly collaborative, supportive & multi-talented Integration Support team. You will tackle challenging Integration issues, champion customer success, and play a key role in shaping the future of Cloud. Job Title: Technical Support Engineer (Integration) What you'll get up to: Own & resolve complex integration escalations for customers. Advocate for customers, providing expert guidance & solutions. Analyze & troubleshoot platform issues with finesse. Drive knowledge sharing & process improvements within the team. Collaborate seamlessly with customers & internal teams. Craft clear documentation to empower users and boost efficiency. Continuous learning of our product suite as it continues to grow so you can best understand & support how customers use the platform. What skills you'll bring to the table: A Tech wiz with min. 2-4 years' experience in a Technical support/Infrastructure support or Software/Application support background Working knowledge of JavaScript (able to read/understand JS code for troubleshooting) Experienced with LDAP/Active Directory, SSO or other authentication/user management systems Good understanding of Email Infrastructure Solid experience with Network Infrastructure Sound knowledge with Web Services (soap, rest) Familiarity in Data Extraction tech or ETL integrations Preferably has some exposure w/ 3rd party integrations A strong problem-solver with a knack for complex technical situations. A clear communicator who excels at customer support. What awaits you: Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth trajectory, flexible WFH/Hybrid setup & the opportunity for perm conversion. What's Next? APPLY below or email vanessarealtimeaustralia.com and we'll be in touch with you asap Feel free to check out our other job openings & set up job alerts here: www.realtimeaustralia.com/job-search