We have an exciting opportunity for a motivated and driven salesperson with luxury retail experience. The Sales & Education Supervisor is tasked with achieving business objectives through supporting in physical and virtual coaching in their designated region, and efficient maintaining the assigned operation tasks including planning and execution. S/he is a self-motivator who understands and can cope well with the Travel Retail environment. This position will have access to a range of confidential information and so will require the personal characteristics of discretion and integrity. Key responsibilities but are not limited to: Retail Sales · Assist ASOM on developing and executing action plans to achieve retail sales targets, KPI and objectives of assigned counters. · Analyze and review counter sales and BA performance to ASOM and develop strategies to improve performance. · Create and maintain an atmosphere that is focused on achieving sales and profit goals. Training & Coaching · Provide virtual and on counter training and coaching in the areas of brand products and customer service. · Identify training and coaching needs of the assigned counter, such as Estee at Your Service. · Partner with education team to further develop customer service of the team. · Provide update training on new launches. · Working with education team on staff uniform orders. Promotions · Identify opportunities to hold on-counter or off-counter events to drive artists and consumer engagement and drive sales. · Assist ASOM in plan and lead all events, working with relevant stakeholders including Retailers, Airports, Marketing and Education team. · Coach counter manager on leading and managing the store and team during Events. · Assist SEE in GWP & POSM plan and execution. Inventory · Ensure counter managers have correct tools and training to manage inventory levels properly. · Recommend and maintain the inventory of display and merchandising materials. · Identify slow moving products or over stocks, working on sell through plan and execute on counter. · Ensure assortment is relevant to each counter. Human Resources · Assist SEE in recruiting and hiring the quality of management and retail staff required to meet brand standards of excellence. · Provide on-going training to empower counter manager to run their businesses successfully. · Provide clear constructive feedback on a regular basis to counter manager and BA concerning their job performance. · Initiate strong internal relations to encourage healthy business development. · Maintain a cohesive, cooperative work environment through team building and motivation. · Manage time, establish priorities and delegate effectively to meet goals and objectives.