Job Description Our Associates team has grown by 84% in the first 2 quarters of FY’24 and has been able to maintain a consistent level of productivity through this growth period. As an Associate Sales Team Leader , you'll be responsible for managing, motivating, and developing a team of 20 phone-based Sales Associates, ensuring they provide the very best service to our customers. Our Sales Associates are fully qualified sales consultants who are supported by smart technology and expert teams to achieve higher quality customers. Our Associates team forms a critical layer of our Customer Operations. This team is an appointment-setting team that is responsible for driving qualified opportunities to our national team of Brokers. Lendi Group’s online platform and seamless digital experience mean your team will be speaking to customers nationally over the phone. This represents a fantastic opportunity to join and make a visible impact on a market-leading business that’s experiencing a very exciting phase of growth. What you will do: Drive Lendi Group’s sales strategy and ensure the team is achieving the weekly and monthly targets. Provide advice on home loan scenarios and structures to your team, 'workshopping' deals and developing their industry knowledge Coach and mentor your team on best practices and implementing training strategies to drive the best performance Conduct regular sales training & coaching through a mixture of call recordings and live sales observation Promote and monitor the utilisation of the Lendi Platform within the team to improve customer experience and results Drive team growth through direct involvement in recruitment activities Manage internal stakeholder relationships within your channel through regular training and engagement Work strategically with the leadership team to develop and implement strategies to improve processes, procedures, and productivity