About the Organisation Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better. If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opening not to be missed. Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people, and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers. We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply. About the Role As a key member of our Shared Services Team you will be the first point of contact for all national telephone enquiries to LWB, you will present the organisation in a professional, friendly and caring way, you will be passionate about providing high quality customer service and demonstrate this as you greet our visitors and answer calls. You will manage a high volume of customer inquiries via phone and email, including attending to reception duties as required. Our customer inquiries require a high level of empathy and active listening skills to resolve. The ideal candidate will be able to remain calm and professional in handling challenging situations. This is a 12 month maximum term contract, part time, 3 days per week Monday, Tuesday and Friday based in our Newcastle Head Office. Key Responsibilities Attend to all national phone inquiries efficiently, and in a courteous and helpful manner. Greet all visitors to the office in a courteous and friendly manner. Consistently maintain the presentation of the reception area and Board Room meeting room Maintain security by monitoring visitor Signing In and Out logbook Register and distribute incoming mail received by the office to the appropriate people. Collate and register all outgoing mail including registered and express post, newsletters, reports and general correspondence. Undertake general administrative role, including development of correspondence, photocopying faxing, filing, binding and laminating of documentation. Maintenance of electronic address book with all staff details. Coordinating booking of rooms for meetings Supporting the Shared Services team as required Skills & Experience Demonstrated experience in high volume customer service or reception enquiries Strong written and oral communication, interpersonal and customer service skills. Ability to manage sensitive information and maintain a high degree of confidentiality. Well-developed ability to use initiative, think laterally and strategically. Effective time management and organisational skills. Demonstrated ability to use the Microsoft Office suite of programs. Ability to work independently and as a part of a team. Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role). Benefits Opportunity to work for one of Australia's largest social purpose organisations Maximum term contract, 12 month maximum term contract - location Head Office Newcastle Excellent salary packaging benefits How to Apply Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact debra.neillwb.org.au Applications close at midnight Sunday 16th June, 2024. To be considered for and appointed to a position at Life Without Barriers, you must be vaccinated against COVID-19 or hold a valid medical exemption certificate. You will be required to provide evidence of your vaccination status during the recruitment process. We are dedicated to playing our part to reduce the spread of COVID-19 and bring continuity of care and support to our clients. With this in mind, if you are successful, we will discuss with you an alternative to a face to face interview.