About Cult Cult Design is Australia & New Zealand's leading design destination, representing some of the most iconic names in furniture, lighting and homewares, from the Danish masters of Carl Hansen, Fritz Hansen & HAY to the great Italian collections of Cappellini and Zanotta. In addition, we are helping to lead the Australian design movement with our own brand, NAU. Founded in 1997, Cult Design is dedicated to authentic design, quality of products and exceptional customer service, and are proud to work across 4 showrooms in 3 countries. About the opportunity As a valued member of a national team that supports retail and commercial sales consultants, you will work closely with internal and external stakeholders across the sales and delivery process to ensure the very best customer experience. From responding to initial enquiries and preparing quotations right through to delivery coordination with our logistics team and goods invoicing, you will play an integral role to help bring projects to life. This position will provide you with a great opportunity to establish relationships in the architecture and design industry and is an ideal for those seeking future career growth. Key Responsibilities include: Fielding enquiries from existing and new retail, trade & wholesale customers and providing options Preparing quotes, sales orders, specifications/proposals, and tender documentation Preparing reports and pricelists for wholesale accounts Responding to requests for samples Raising Purchase Orders and highlighting potential volume discounts Liaising with customers and sales on any changes to delivery dates Planning deliveries for major projects with our Logistics team Processing Warranty Applications and other claims About you: The successful applicant will: Have formal qualifications or training in Customer Service, Sales Administration or Project Management (desirable) Have a minimum 3 years’ work experience in sales administration or customer service Have Furniture Industry experience (not essential but highly desirable) Be able to deal with challenging customer interactions Demonstrate a positive and professional attitude in their work Be a team player, being able to work cooperatively with internal and external stakeholders to ensure high levels of customer satisfaction. Salary based on experience. Please send cover letter and resume detailing experience and confirmation of rights to work in Australia