Sales Support Officer Sales & Account Management Sales - Other AU - Sydney Permanent / Full Time 31/5/2024 Up to 4 wellness days and 2 volunteer days per year Hybrid work arrangement and generous employee benefits Great career building opportunity WHO WE ARE We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees. https://www.sgfleet.com/au/about-us/careers SOME OF OUR PERKS INCLUDE Recharge and relax with up to four extra days of leave each year. We call them Wellness days We offer industry leading 20 weeks paid parental leave Save plenty with vehicle salary packaging Monetary service milestone awards Recruitment referral bonus Discounted mobility products and services Flexible work arrangements Career progression opportunities (over 25% of our vacancies get filled internally) Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more Two paid volunteer days each year to give back to causes that matter to you Health and wellbeing support including a subsidy and an innovative Employee Assistance Program ABOUT THE ROLE This position performs key sales support activities enabling the existing novated lease pipeline to be managed efficiently and revenue maintained in pre-existing pipeline. The core responsibility of this role is to ensure that we maintain a high level of quality assurance and data integrity. This role is a pathway into a Novated Lease Consultant role, becoming attuned to discussing the novated lease product and associated products with our customers. TASKS AND RESPONSIBILITIES Manage customers who have new vehicle orders in pipeline prior to the delivery of the vehicle to assist with the sale of their current vehicle if applicable. Performing quality assurance file checks, ensuring process efficiency and recording detailed notes in the systems whilst maintaining data accuracy. Action day-to-day customer enquiries with relevant record keeping, assigning action and follow through, ensuring an excellent level of customer service is maintained Support Novated Lease Consultants in liaising directly with customers and coordinate cross functional activities Apply customer service best practice to customers in lead pipeline or order pipeline via phone and email. Providing coverage for Novated Lease Consultants whilst on prolonged periods of leave. Performing other administrative and sales activities supporting the overall team efficiency and its ability to achieve targets SKILLS AND EXPERIENCE Strong verbal and written communication Strong numerical skills Proficient data entry skills, with an emphasis on accuracy and speed Professional and courteous customer service skills WHAT'S NEXT We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development. We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.