Primary purpose of the role Under general guidance and direction, you will be responsible for providing subject matter expertise to the PRMS laboratory Information Management System (LIMS) project and administration support for the PRMS portal. You will also support the dispatching of personal radiation monitoring service (PRMS) monitors and ensuring that monitors are returned in a timely manner. You will provide high level customer service to existing clients and promote the agency's PRMS service to potential clients. You will also undertake responsibility of the stock levels for inventory used within the PRMS area and provide support to other Administrative Support functions as required. The key duties of the position include Key accountabilities Provide subject matter expertise to the PRMS LIMS project Support the ongoing administration support for the PRMS portal Provide exceptional customer service to PRMS clients Respond to all client issues raised, or escalate as required where issues are of a sensitive or serious nature Support the efficient and timely distribution of PRMS monitors and their timely return at the conclusion of the monitoring period Identify and implement improvements to work practices and interactions with clients