Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Melbourne About the Role We are seeking fun, out going individuals with a passion for customer service for casual and permanent employees to join our Front line teams at SEA LIFE Melbourne. Saturday availability is a must. In this position you ensure that all guests receive outstanding customer service. You offer the best deals, help customers find their desired products, use your sales skills to upsell strategically and ensure an all-round flawless commercial experience. Next to working on cash registers you will be helping with deliveries, restock shelves and ensure the overall presentation of the shop is up to standard. You will play a pivotal role in ensuring the smooth operation of the SEA LIFE Melbourne café and retail spaces as well as enhancing every guests visit. You will provide world class service, both front-of-house and back-of-house, in a fast-paced environment that serves over 150,000 people annually. Further responsibilities include: Provide world-class customer service to all guests Working with the Supervisors to improve the operational process of the cafe and retail spaces Support the café staff in other areas of the café to ensure a seamless operation Ensure daily cleaning and organizational tasks are completed fully and on time About You To shine in this role you will ideally: Exceptional interpersonal skills with a high level of confidence in interacting with guests. Proven ability to multi-task and work on multiple projects simultaneously is necessary POS experience is favourable Previous experience in hospitality and upholding food & safety policies Strong work ethic and the demonstrated ability to work within a fast-paced team-oriented environment Availability on weekends is a huge asset You are also a strong communicator and are able to build rapport across the business. Your ability to multi-task and have a flexible and adaptable approach along with the ability to meet deadlines and have demonstrated planning, organisational and time management skills are desired. Benefits Corporate benefits including free access to all our attractions worldwide Domestic and global opportunities to develop and progress your skills and career in tourism and attractions Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan Being part of a business built on fun About Us Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million visitors a year. We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others. Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund. So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent. So if you are a team player who is vibrant and passionate about creating and delivering exceptional guest experiences we want to hear from you Competitive