The opportunity We’re looking for a new IT Administrator to provide first line technical assistance to our end-users. This position requires strong troubleshooting skills, excellent communication, and a commitment to tackling any problem that comes your way. Working in a small team, this position is a great opportunity to develop your career in a highly technical and supportive environment. Key responsibilities: Provide first-level support to end-users, responding to inquiries and resolving technical issues in a timely and efficient manner. Assist users with hardware and software-related problems, researching and finding creative solutions if required. Prioritise and manage support requests in a ticketing system, creating KB articles if appropriate. Support end users, coordinating warranty repairs with vendors and maintaining asset registers. Configure and manage portions of our infrastructure and networks. Assist with DR systems, server maintenance and security. Maintain strict confidentiality of commercial and sensitive information. Focus on workplace health and safety. About you: To excel in this role, you’ll need the following: Microsoft certifications or Tertiary IT qualifications. Commitment to excellence, with an eye for detail. A strong ability to diagnose and resolve technical issues because you have a knack for fixing anything. Strong skill levels across general office apps & their use with general business processes. Outstanding communication skills with an eagerness to help others. Self-motivation with a strength in researching new issues and determining the most appropriate solution. The ability to prioritize competing priorities and focussing to meet deadlines. Demonstrated experience contributing effectively within a small team. Flexibility, a willingness to adapt to change and a sense of humour. Proven experience supporting Windows based users in a corporate environment is highly regarded. We’re prioritising attitude and aptitude over experience for this role. At Mipac we offer: A global company that is on a trajectory of sustained growth. Opportunities to grow your career with highly skilled professionals. A high-performance culture where strong performance is recognised and rewarded. Health & Wellbeing benefits including private health discount and access to an Employee Assistance Program (EAP). About us Mipac is a global leader in operational technology, control systems, and engineering services. With a proven track record of success, Mipac provides our clients with solutions that empower and engage workforces by providing automation and digitalisation that enables easy decision making and increased productivity, performance and safety. We’ve grown rapidly and expanded into new realms within an ever‑changing, competitive marketplace during which our core values and passion for providing the best solutions for our clients have remained consistent. We are now embarking on a journey of transformation, pioneering developments, and solutions in the digital sphere, and continuing to evolve and enhance our solid foundations in control systems across new industries, sectors, and global locations. We’re dedicated to solving the most complex of challenges, working with people that are deeply passionate about what we do and who are empowered to deliver an exceptional level of service. We believe every problem has a solution and that we can help our clients find the solution by working together with our team of experts. Does this sound like you? Join us in this new opportunity, where your skills and passion for IT will contribute to the continued success of our IT team. If this sounds right for you, please apply today. Applicants must have full working rights in Australia. Not the right opportunity for you right now, but you'd still like to work for Mipac? Visit www.mipac.com.au careers section to see what other vacancies we are currently recruiting for. Here you can also submit an expression of interest application so that you can be considered for other opportunities. Video