The Retail and Online Sales section is responsible for managing the commercial aspects of the Memorial: the Memorial Shop, the eSales unit, and the cafés. The eSales team coordinates the sale of reproduction material (images, film, sound) from the National Collection; and facilitates the remote sale (online, phone, email, letter) of publications and merchandise sold in the Memorial Shop. The Collection Sales Coordinator is responsible for servicing external customer requests and fulfilling orders for reproduction of collection material. The Collection Sales Coordinator will respond to enquiries; provide technical advice; identify provision restrictions; process orders; facilitate financial transactions; and prepare standard licensing agreements. This position fulfils thousands of orders annually, many of which are complex in nature (e.g. high-value, high-profile, time-sensitive). Strong attention to detail and exemplary customer service skills are required. The Collection Sales Coordinator works within a small but dedicated team, and will liaise with other teams across the Memorial on a regular basis. Customer contact is frequent. Manual handling is intermittent. The role would suit candidates seeking to gain mid-entry level experience and expertise in a museum or gallery environment. Training on the use of internal databases and procedures is provided. The key duties of the position include Under general direction, work with minimal supervision to: Provide high-level customer service to assist with enquiries and accept orders for reproduction material (e.g. images, film, sound). Provide advice regarding technical specifications of print or digital asset formats; fees associated with usage of Memorial material (e.g. personal, commemorative, commercial); and waiver submissions. Undertake order fulfilment tasks, including order lodgement; financial transactions (e.g. payments, refunds, invoicing); digital asset retrieval; physical asset collection; packaging and dispatch of customer orders. Interrogate collection management and digital asset management databases to identify and supply digital collection assets to clients. Update workflows to manage order fulfilment tasks and to ensure delivery schedules are met. Liaise with other teams across the Memorial to facilitate customer orders. Actively adopt new procedures or strategies to maintain efficient operation of the team. Undertake special duties or projects as directed by Head, Retail and Online Sales or the eSales Assistant Manager.