Come join a reputable OEM offering career development opportunities. Working with a collaborative and supportive team. A great place to work. Komatsu Forklifts Australia promote, sell, hire and service the full range of Komatsu forklifts with niche products to ensure that we have the right solution for our customer's needs. The Opportunity: In this role, you will play a key role in ensuring the smooth operation of our casual hire department. Your responsibilities will include: Managing service requests and scheduling appointments for both Hire and Retail customers. Coordinating with technicians and customers to ensure timely resolution of service issues. Maintaining accurate records of service activities and customer interactions. Providing exceptional customer service and addressing customer enquiries and concerns. Assisting with administrative tasks as needed to support the service team. The knowledge, skills and abilities we're looking for: Previous experience in a customer service or administrative role with a similar industry. Strong communication and interpersonal skills. Excellent organisation and multi-tasking abilities. Proficiency in MS Office applications and Pronto. Attention to detail and accuracy. Ability to work effectively in a team environment. The Benefits : We offer a variety of services and benefits to help our employees in their personal lives, including: Technology: Discounts on Apple, Dell, Lenovo and Microsoft products. Health: Discounted corporate rates with Bupa and a comprehensive Employee Assistance Program with total wellbeing solution provider LifeWorks. Cars, Home & Hardware: Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix. Travel: Discounts with Avis, Qantas, Crown Hotels, IHG and travel agent. About Us Join the Komatsu family and you'll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth.