Job details Position status Permanent Position type Full-time Occupational group Administration Classification AO3 Workplace Location Brisbane - North Job ad reference QLD/CAB569980 Closing date 19-Jun-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration See Role description Contact person Esther Gambero-Barrero Contact details 0456 966 951 Access the National Relay Service About the role Permanent fulltime and part time opportunity - The Older Persons Emergency Network (OPEN) Service are seeking an enthusiastic, flexible and motivated administration Officer to work in an evolving model of care with unique challenges, as the service develops and adapts to the needs of the regions residential aged care population. The administration Officer will work for the OPEN Service in a multidisciplinary team consisting of Medical, Nursing and administrative staff. The OPEN service works in conjunction with QAS, Emergency Departments and local RADAR services to provide emergency equivalent outreach care to residents living in Residential Aged Care Facilities (RACF's) and residents living in independent living units in the Metro North catchment. The role will provide confidential and professional administration support to the OPEN Service in the coordination of residential aged care enquiries from treating Consultants, Nurses, Allied Health, General Practitioners and primary care providers for the optimisation of patient care needs and service provision. About you This successful applicant will carry out the following key accountabilities in accordance with the Metro North Health's values: Provide professional and courteous telephone and written communication to a wide variety of core stakeholders (patients, General Practitioners (GP), Doctors, administration and nursing staff). Effectively communicate with customers and demonstrate understanding, empathy, patience and a positive service focus. Using clinical computer systems to record all demographic and patient details (e.g. integrated Electronic Medical Record (ieMR), HBCIS) ensuring high quality data is maintained. Health Equity It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide. Benefits when working for us Rewarding career and development opportunities across a wide range of clinical and non-clinical areas Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance Flexible working arrangements and competitive salary rates with annual incremental increases Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers Job ad reference number: CAB569980 Close date: Wednesday, 19th June 2024 Find out about the role in more detail and how to apply in the attached Role Description. APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Documents Before applying for this vacancy please ensure you read the documents below. Benefits for working with MN (PDF, 1.00MB) Application Kit Application Support (PDF, 860KB) Application Kit CAB569980 - Role description (PDF, 742KB) Role Description