Customer Service Support - Steel Gain experience within an industry providing essential services Australia wide. 12-month temporary assignment Based out of our Port Kembla office. About us Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia’s supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place safety above all else. We operate nationally with approximately 3,500 staff in over 90 sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment. We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets. About the role Reporting to the Customer Service Lead – Steel, you will be the daily customer interface for the Infrabuild and Liberty Primary Steel planning teams and be the interface between the customers and the centralised planning function at the Planning Services located in North Sydney. Key responsibilities of the Customer Service Officer include: Maintain performance reports, record data & communicate deviations for all steel movements, including major possessions Contribute to the daily/weekly planning and review meetings with Steel customers and Operations staff. Collect and collate data for financial / KPI reporting and customer requirements. Coordinate the various demands of the Steel Business so that all agreed resource orders are satisfied. Liaise with Long- and Short-term planning team on deviations. Liaise with the Planning Services, terminals and customers as required. Liaise with Sales team Address out of course requests by internal and external stakeholders. This is a 12-month temporary assignment and will give you the opportunity to gain experience with an industry leader in the transport and logistics industry. About you With a customer service background, you will have a proven ability to build strong and lasting relationships with both internal and external customers. A naturally strong communicator, both verbal and written, you will have the ability to listen, question and manage challenging conversations. To be successful in this role you will need: Experience in freight planning highly advantageous. Ability to work independently. Strong computer skills. Strong planning and problem-solving skills. High Attention to Detail. Ability to communicate with both internal and external stakeholders. Demonstrate an understanding of business skills and commercial acumen for analysing operational processes. The benefits At Pacific National we value diversity, inclusion, and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work. When you join the Pacific National team, you’ll be encouraged to take ownership of your career and we’ll be there to support you with a range of exciting initiatives including: Industry leading programs focussed on your growth and career development Flexible working arrangements (subject to business needs) Access to our Employee Assistance Program, administered by Benestar, offering confidential counselling services for employees and their eligible family members, paid for by us at no cost to you Discounted fitness and wellbeing benefits with membership to WhereFit, our wellbeing benefits partner We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more including a list of all of our benefits and policies. We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work. Do you need reasonable adjustments during the recruitment process? If you need an adjustment in the recruitment process, please outline at the time of your application. Closing date Applications close on the 18 th of June 2024 Next steps Are you ready to be part of our future? To apply, please click on the 'Apply' button below and follow the prompts. To find out more about Pacific National, our benefits and opportunities we offer, visit our careers page: www.pacificnational.com.au/careers Acknowledgement of Country We acknowledge the Traditional Custodians of the land on which we work, live and rail. We pay respect to Elders past, present and future and to the continuation of cultural, spiritual, and educational practices of all Aboriginal and Torres Strait Islander peoples.