Bradnam’s Windows and Doors have a new and exciting opening for a Customer Service and Administration Representative to join our brand-new branch at Murwillumbah About the Role As a key member of the team, you will provide excellent customer service to our growing new branch in Murwillumbah. You will be given the opportunity to positively contribute to the daily requirements of the Branch by providing great customer service, accurate information and completed paperwork to internal and external customers. This role will require you to travel to our Gold Coast branch for 6 weeks of training, a travel allowance will be provided for applicable candidates Customer Service and Administration Representatives will undertake a variety of duties, including but not limited to: Provide effective and timely responses to customer requests and contribute to sales targets; Continually develop and improve knowledge of Bradnam’s products and remain up to date with current building codes; Identify areas and functions within sales that can be improved; Understand and work with our credit department and actively support fellow members of the customer service team; Demonstrate and uphold a commitment to safe work practices and comply with all site requirements regarding mandatory PPE, sign in or other processes and procedures Work Schedule - Monday to Friday | 38 hours per week | 7.30AM-3.30PM – Office based Benefits When you open a Bradnam’s Door, you’ll benefit from: Job Security with a family company Employee discounts on Bradnam’s windows and doors Competitive salary Super 17.5% Annual Leave Loading, during periods of annual leave Travel allowance for the 6 weeks of training at our Ashmore branch Growing Inclusive and Diverse team Career progression is available / Performance plans with the company New equipment and office furniture Uniform supplied Skills & Experience We will provide you with all the tools and product training required to see you succeed in role and bring the Bradnam’s Difference. You will ideally have previous administration experience in a customer focussed role; Approach every task positively while demonstrating a commitment to safe work practices Clear and Effective communication Ability to work autonomously and as apart of a team Strong problem solving skills – being able to provide appropriate solutions or escalate the issue to the relevant department Interpersonal skills – ability to build relationships Adaptability – Flexibility to handle a variety of customer enquiries Data entry Industry knowledge – Familiar with the company and the products To be successful in this role you’ll exhibit a positive, self-motivated attitude and enjoy collaborating with a team to ensure desired commercial outcomes. About Us The Bradnam Group is a Family-owned Australian Manufacturing business, operating for 47 years. The Group comprises of Bradnam’s Windows and Doors, National Glass, Queensland Plastics, Cesana, and National Aluminium. From humble beginnings in a Hervey Bay backyard, we have now expanded to over 1,600 employees. We have manufacturing sites located throughout the East Coast of Australia from Cairns to Melbourne, and an Australia-wide network of Licensees who manufacture and sell our products. Bradnam’s is an equal opportunity and anti-discrimination employer committed to providing a working environment that values inclusion and diversity. Our recruitment process includes pre-employment medical assessments. All applicants will be asked to provide evidence of their legal Working Rights within Australia. Apply today, as your new team is getting ready to welcome you