Your day-to-day Complete and/or oversee night audit function and preparation of daily financial reports and audit functions Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner Use company systems and processes to maximise revenue through walk-ins, up selling, and car park revenue Maintain cashiers float, ensuring accurate daily report of all money received, performs the audit balances and prepares all works for audit in an orderly fashion Participate in the preparation of the annual departmental operating budget and financial plans Provide support in coaching and regular feedback to help manage conflict and improve department leaders and team member performance/development Support and ensure Front Office staff provides guests with prompt service, professional attention and personal recognition Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction Conduct routine inspections of the Front Office and public areas and take immediate actions to correct any deficiencies Support in identification of hazards, evaluation of risks, and design and implementation of hazard control measures There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people What we need from you Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration and four years' guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience. Must speak local language(s). Valid South Australian Responsible Persons Certification, Responsible Service of Alcohol, and First Aid Certificate are required. What we offer We'll reward all of your hard work with a great salary and benefits - including a uniform, great room discounts and superb training. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family.