Your day-to-day - Complete and/or oversee night audit function and preparation of daily financial reports and audit functions - Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner - Use company systems and processes to maximise revenue through walk-ins, up selling, and car park revenue - Maintain cashiers float, ensuring accurate daily report of all money received, performs the audit balances and prepares all works for audit in an orderly fashion - Participate in the preparation of the annual departmental operating budget and financial plans - Provide support in coaching and regular feedback to help manage conflict and improve department leaders and team member performance/development - Support and ensure Front Office staff provides guests with prompt service, professional attention and personal recognition - Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction - Conduct routine inspections of the Front Office and public areas and take immediate actions to correct any deficiencies - Support in identification of hazards, evaluation of risks, and design and implementation of hazard control measures There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people What we need from you Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration and four years' guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience. Must speak local language(s). Valid South Australian Responsible Persons Certification, Responsible Service of Alcohol, and First Aid Certificate are required. What we offer We'll reward all of your hard work with a great salary and benefits - including a uniform, great room discounts and superb training. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family. At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.