Key Duties: - Supporting optimal order management via phone & emails including but not limited to Purchase Orders, Pricing and Availability, Order ETA's, Debits, Credits and Warrantees - Work directly and collaboratively with product, accounts, sales and supply teams to ensure requests are supported and resolved efficiently and to quality - Proactively managing customer orders to provide On Time Deliveries and where not possible proactively engaging customers to provide optimal customer experience - Work in a team environment to achieve all customer service SLA's and support the PD sales team in achieving revenue goals - Adopting a continuous improvement mindset and support key change initiatives - Demonstrate a strong understanding of our products, services and systems Qualifications: - Minimum of 2 years sales or product coordination, customer service, logistics or support experience in a technical environment OR - A recent graduate in electrical engineering with demonstrated experience in customer service - Excellent stakeholder management skills - Time management skills and ability to work independently - Strong customer service ethos and great attention to detail What We Offer: - On-site parking - Competitive salary with access to bonus scheme - Inclusive working environment - Volunteer days - Outstanding training and development programs for both professional and personal development