We are looking for a Customer Service Officer to provide high quality customer service to a diverse range of clients. Initial 4 weeks contract role with possible extension. Hourly pay rate up to $ 56.54/hour Super. Hybrid work (2 days WFH 3 days at the Canberra office). PURPOSE OF THE ROLE: You will be friendly, approachable and demonstrate strong knowledge and skill to provide high level customer service and deliver solutions. You will possess excellent customer service experience and demonstrate this to the external and internal stakeholders. KEY ACCOUNTABILITIES: Provide high quality customer service (face to face/telephone/email) to a diverse range of clients and general public customers. Be the key point of contact for general public customers calling through seeking information. Liaise with clients, staff, managers and key stakeholders to support and achieve quality outcomes for the Agency. Contribute to the improvement of workplace processes and procedures, particularly regarding improving client service and efficiency of operational requirements. Maintain accurate records and documentation, including electronic file management using Objective (EDRMS). Undertake daily administration matters including records management, processing invoices and monitoring expenditure, fleet and uniform administration, assist with the asset register and general Human Resource enquiries. Assist with HR onboarding; Send out new starter onboarding and induction information including managing the workflow process to key business units and managers. Draft procedures, communications and reports and guidelines relevant to the team’s activities and project requirements. ESSENTIAL CRITERIA: First aid or fire warden qualification and/or willingness to obtain one and be designated as first aid and/or fire warden officer. Demonstrated experience and confidence in providing satisfactory customer experiences by exerting a great deal of knowledge, professionalism, problem solving skills and high aptitude to following communication guidelines, procedures and policies. Proven ability to manage competing priorities and multiple administrative projects and tasks including the ability to develop and/or willingness to quickly gain knowledge to support processes relating to Human Resource, Records Management, Work Health and Safety and building and fleet management effectively and on time. Demonstrated written, verbal and interpersonal skills including the ability to liaise and collaborate effectively with internal and external staff and stakeholders. Demonstrated proficiency in telephony systems and CRM, Microsoft Office, particularly Microsoft Word and Microsoft Excel, as well as knowledge of, or ability to develop proficiency in the use of Electronic Document Management Record System (EDRMS), such as Objective and other systems required. Ability to listen and communicate clearly (verbally and in writing) with a range of stakeholders at all levels. If this sounds like you, please submit your resume by clicking the 'Apply Now’ button. For further information about this role, please contact Arju at 0482 082 424 or drop an email to arju.jaineasyauthoring.com About Easy Authoring: Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and career progression. We are the authorised suppliers to NSW, ACT, QLD and the Federal government as well as multiple corporate organisations.