About the business: Join a global powerhouse in the commercial equipment industry This company doesn't just manufacture and distribute—they revolutionize industries with cutting-edge solutions and unmatched customer support. With a stellar reputation and a commitment to excellence, they pride themselves on delivering innovative products and unparalleled service to their valued clients. About the role: Are you passionate about making a difference? We’re on the hunt for a dedicated and dynamic Customer Service Officer to become the heartbeat of our customer relations. If you excel in communication and have a relentless drive for customer satisfaction, this role is your chance to shine. Your mission? To ensure our customers experience exceptional service and support every single time. Your key duties will include, but not limited to: • Process sales orders accurately through SAP • Provide updates on stock availability, pricing, delays and ETA’s • Following up with customers pre and post servicing • Respond to general product and delivery enquiries • Fielding enquires regarding repairs and credits from existing clients • Produce daily sales order reports and other reports as requested by management Ideally you will have: • Prior experience in a product-based customer service role within an office environment is highly desirable. • Familiarity with CRM systems, MS Office, and particularly SAP will give you an edge. • Ability to meet deadlines and juggle priorities with ease. • Precision and accuracy are your trademarks. • Strong communication skills and a collaborative spirit are essential. • Strong product-based customer service experience within an office environment is highly desirable This is more than just a job—it’s an opportunity to be part of a friendly, supportive, and dedicated team. Step into a role where you can truly make an impact and grow with a company that values your contributions. Ready to embark on an exciting journey with us? Apply now and be a key player in delivering exceptional customer experiences APPLY Today To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Jenny Hiep on 03 9535 2115