Excellent opportunity to kick start your career and step into the IT desktop space. Location: Fiona Stanley Hospital, Murdoch, Perth. Casual role with work during business hours. The Serco ICT Digital Team at Fiona Stanley Hospital We are a dedicated team of over 100 IT professionals delivering comprehensive managed ICT & Digital services to the Fiona Stanley Hospital. We work with clinical and non-clinical stakeholders to plan, design, build, maintain, and support the digital solutions at Western Australia's largest and most digitally enabled public healthcare facility. In short, we take care of the technology so that health workers can focus on taking care of patients. At Serco, we put people first and value a healthy work-life balance. We offer flexible work arrangements, and we do work that has purpose and meaning. We have a strong culture of reward and recognition and are committed to providing learning and career growth opportunities for our people. We seek and celebrate diversity and encourage applications from all backgrounds and cultures. About the Role Reporting to the EUC & EMM Manager, the ICT Deployment Engineers are responsible for performing a range of tasks including End User Computing device imaging, rollouts, installations, data transfer, initial triage, and post-installation support. The EUC team are working on exciting projects including the replacement of the hospital paging system with mobile phones and customised applications. Your role will ensure assets are tagged, devices such as phones and charging docs are set up at the relevant locations and to also help users through the transition and upgrade. Key responsibilities include: Provide initial technical triage and resolution at first contact if possible. Log additional technical details on triage and point of case closure. Functional and hierarchical escalation of Incidents and Requests. Record interactions and data in accordance with required policies and procedures. Documenting deployment stages to maintain accurate and thorough records. This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role. Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application. About You You collaborate effectively within a team setting, communicate confidently with stakeholders, and offer support where needed. You actively listen and ask questions to understand service expectations and priorities. You possess good attention to detail for documentation purposes. To be successful in this role, you will have: Experience in installing End User Computing equipment and peripherals (highly regarded). Good working knowledge of Microsoft Office products such as Excel, Outlook, and Internet Explorer. Previous experience in a similar role or a technical customer service role highly desirable. Previous Experience within a Healthcare environment is desired. Experience with project post go live support is desired. If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now. To learn more please visit www.serco.com/aspac For more information about the role, or to have a confidential discussion, please contact Stefi.Bekaserco-ap.com. Please note: all prospective applicants are required to formally apply and participate in our recruitment process.