PREMIUM CUSTOMER SERVICE EXECUTIVE - PREMIUM GUEST The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices. Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues. Reporting to the Premium Guest Manager, the Premium Customer Service Executive has the responsibility of promoting The Star Entertainments Groups properties through phone calls to enhance member involvement and boost engagement This is a great opportunity to showcase your customer service skills and take the next step in your career at The Star. A few of your responsibilities Conduct outbound calls to existing members to provide updates on their membership status and ensure customer satisfaction. Communicate details of 'what's on' including events and promotions. Address member inquiries and resolve concerns. Achieve and exceed monthly call targets. Maintain accurate and detailed records of member interactions and transactions in the company's CRM system. What are we looking for? Current SELS casino license Proven experience in outbound communications or a similar role. Excellent communication skills. Previous hotel, hospitality experience preferable. Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. Our Culture Each team member is expected to champion The Star's Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Star's culture. Our purpose it to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care. We welcome applications from all cultures, ages, religions, genders, LGBTQI people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs. The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI inclusiveness in the workplace. It's your time to SHINE Click on the link below to make your next career move with The Star. Advertised: 05 Apr 2024 AUS Eastern Daylight Time Applications close: 31 May 2024 AUS Eastern Standard Time