Job details Position status Fixed Term Temporary Position type Flexible full-time Occupational group Customer Service/Call centre Classification AO5 Workplace Location Cairns region Job ad reference QLD/567989/24 Closing date 11-Jun-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration 6 months with possible extension Contact person Chantal Andersen Contact details MB: 0439 453 462 Access the National Relay Service You will manage and lead a functional team delivering housing services such as intake and assessment, tenancy management advice and services directly to customers in person over the front counter, through home visit, by telephone, correspondence, in the field and through outreach services in remote communities as required. What you will be doing Take the lead in managing yourself and your team delivering front line services, including work and travel planning to ensure regular community visits. Take responsibility for applying financial and human resources delegations, and workflow management within a team to ensure appropriate and efficient service delivery, and monitoring, analysing, and reporting on key performance indicators. Work within a legislative and policy framework, using multiple administrative systems to achieve service delivery outcomes. Develop and maintain professional and productive relationships with stakeholders to facilitate improved customer outcomes and processes. Communicate effectively and sensitively with people from different cultural backgrounds, particularly First Nations peoples, having an awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander communities to facilitate improved service delivery and customer outcomes. What we are looking for Actively work to understand customers and stakeholders, encouraging a strong customer-focus and trauma-informed and person-centred understanding of customer perspectives. Demonstrated understanding of historical and contemporary issues impacting First Nations peoples and an understanding of cultural and community protocols. Promote and adopt a positive and balanced approach to managing conflicting demands and support resilience and adaptability within the team. Apply business management skills in corporate governance such as financial and human resources and risk management. Model professional, ethical, and culturally sensitive behaviour and consistently apply those standards. Mandatory requirements Possession of a current Driver's License Fieldwork is a regular requirement of this role. Conditions in the field can be changeable requiring varying degrees of situational awareness, vigilance and management of risk. Applications to remain current for 12 months. Job Ad Reference: QLD/567989/24 Closing Date: Tuesday, 11 June 2024 Further information We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. Please ensure you download all attachments and follow the instructions on how to apply. Documents Before applying for this vacancy please ensure you read the documents below. DHLGPW applicant-guide (Word, 1.00MB) 567989 24 - Role Description (Word, 1.01MB)