Customer Service Coordinator - based in Melbourne Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members - now and in the future, beginning day one. Your success is our success. Description Textron Aviation Australia is an industry leader in the aircraft maintenance sector, providing maintenance services for Private, Charter, Corporate and Government operators. We have a growing reputation for excellence in aviation. With capabilities located in Perth, Melbourne, Gold Coast and Karratha along with a flexible and experienced workforce, we are able to provide a professional service throughout Australia. We are seeking afull-time Customer Service Co-Ordinator's for positions at our Essendon base. The successful candidate will have the opportunity to join an esteemed maintenance organisation giving valuable exposure to the aviation industry. With your passion for building relationships and previous customer service experience, along with a supportive team and ongoing training, you will provide outstanding support to our customer base. The Customer Service Coordinator duties and responsibilities include, but are not limited to - Comply and maintain an understanding of Textron Aviation manuals suite and its procedures - Ensure the policies, procedures and instructions published by the Company are adhered to; - Hold safety as a core value and contribute to the achievement of a zero harm and incident/injury free environment through active participation in all safety programs relevant to the position; - Report all safety related matters in accordance with the Safety Management System (SMS) and make appropriate recommendations to improve safety; - Develop and maintain a deep understanding of customer expectations and ensure those are met; - Assist customers induct their aircraft into engineering facilities; - Work closely with all departments to stay informed about maintenance progress and provide regular updates to the customer; - Seek approvals for additional work scope items as necessary; - Assist in the final delivery of aircraft following maintenance; - Review invoicing to ensure accuracy and additional items are captured; - Conduct regular customer surveys, understand the feedback and make improvements; - Obey all lawful instructions given by the Engineering Manager and General Manager. Qualifications Skills and Experience: - Strong ability to collaborate within a team to share resources and ideas to ensure positive customer outcomes; - Demonstrated customer service/service account management experience; - Excellent communication and interpersonal skills; - Adaptability, resilience and strong problem solving skills; - Strong attention to detail, the ability to prioritise and multi-task; - Strong organisational and time management skills. This is a full-time permanent role and a great career opportunity to join an industry-leading organisation. Remuneration package negotiable based on experience. You must have the right to live and work full time in Australia to apply for this position. Recruiting Company: Textron Aviation Primary Location: Australia-Victoria-Melbourne Job Function: Flight Operations Schedule: Full-time Job Level: Manager with Direct Reports Job Type: Standard Shift: First Shift Job Posting: 05/29/2024, 10:37:32 PM Job Number: 323834