Job Status: Temporary (12 months), Part Time – 15 hours per week Salary: Base wage of $32.18 per hour, 11.25% scaled penalties plus 11% superannuation contributions Applications Close: Sunday 9^th June 2024, 11:59pm Role Enquiries: — at recruitmentsydneyoperahouse.com An organisation where diversity of thought & experience is valued, supported & respected. THE HOUSE The Sydney Opera House occupies a unique place in the cultural landscape. It is a globally recognised Australian icon synonymous with inspiration and imagination, among the world’s busiest performing arts centres, one of the architectural wonders of the 20th century and the nation’s most visited tourism destination. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House’s future and be provided with opportunities to grow and develop while making a positive contribution to our community. The Opera House is a living work of art. A place of possibility and wonder – on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-26, our ambition is to be Everyone’s House. To make this real, we are focused on four themes: Everyone feels welcome here. We better understand and connect with the community. We are future ready. We lead and inspire positive change. For more information about the Sydney Opera House please refer to our website. YOUR NEW ROLE The primary role of the Tour Guide is to oversee and conduct inspiring and engaging guided tours of Sydney Opera House for visitors who have booked as part of a group or who arrive at Sydney Opera House for a day visit. Tour Guides conduct special tours for particular interest groups, such as architectural, technical, theatrical, and for those with particular disability requirements. Tour Guides provide a supportive role for the marketing arms of our Resident Companies and various Commercial Partners associated with Sydney Opera House, and they actively promote Sydney Opera House products and services on all tours. The Tour Guide has a custodial accountability for the implementation of Sydney Opera House Security and Occupational Health & Safety standards. These standards are maintained while conducting tours. The Tour Guide provides advice and assistance when problems arise. Problems beyond the Tour Guides’ knowledge are referred to the appropriate area of expertise. Further detailed information about the role and its requirements can be obtained from the role description. ARE YOU THE ONE? Key Responsibilities/skills: Successful candidates must be native Korean speakers, or hold NAATI accreditation. Successful candidates must also have excellent English Language skills, but will not be expected to take tours in English. Highly developed front line customer relations and service delivery skills with demonstrated experience and strong commitment to providing service excellence. Previous Guiding experience is not an essential requirement. The role includes fully paid training that is compulsory for all successful applicants. All training dates are listed in the advertisement and must be attended. Highly developed and articulate communication, interpersonal, public speaking and presentation skills, including a degree of creativity both practically and artistically and an ability to improvise whilst ensuring delivery of key messages. Capacity to work unsupervised and effectively manage challenging situations, including an ability to think quickly, make appropriate decisions and resolve any customer issues. Strong team work skills and approach, including working together cooperatively; acknowledging other’s personal styles, motivations and abilities in order to achieve business objectives A valid Working with children check ESSENTIAL DATES All dates below are compulsory and must be attended by any candidates. Successful candidates will be contacted prior to assign specific times. Assessment Centre: 26^th June – Either: 9:30 – 12:30 or, 13:30 – 16:30 Interview: Either: 3^rd July or, 4^th JulyTraining for successful candidates (all dates apply, approximately 8:30am – 15:30pm): 23^rd July 25^th July 30^th July 1^st August 6^th August 12^th August CONTRACT AND ROSTERING The roles on offer are 12 month temporary part-time contracts. We may consider extending these contracts for the right candidate. We are offering a number of Korean part-time contracts at 15 hours per week. This number represents the average hours provided over a 4 week period. Part-time contracts work to a set 4 week roster, with the opportunity to pick up extra shifts (if available, up to 40hrs per week). Successful candidates will be required to work a minimum of 1 full weekend a month as part of their regular roster. THE PERKS The Sydney Opera House gives you access to a fantastic range of benefits including 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden 5-week’s annual leave. Flexible working arrangements. Access to a range of professional development programs and staff engagement initiatives. Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (aka ‘SEALs’) and more. Fitness Passport & complimentary wellbeing programs including Pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives. Working for an organisation with a 6 Star Green Star Performance Rating from the Green Building Council of Australia (GBCA). Working for an organisation who has committed to the United Nations Sustainable Development Goals Complimentary tickets to shows. And many more OUR FOCUS ON DIVERSITY, INCLUSION & BELONGIN We are an inclusive employer who recognises that everyone is unique. We welcome you for who you are – as you are, so if you require any adjustments to the recruitment process please email us at recruitmentsydneyoperahouse.com so we can discuss this further. If you think you’d be a great fit but don’t necessarily tick every box of the role description, please still get in touch. We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We welcome and encourage applications from people of all genders. We welcome and encourage applications from people who are d/Deaf and Disabled or with disability, from culturally and linguistically diverse backgrounds, neurodiverse, identify as LGBTIQ and from other underrepresented groups/communities. Read more about our DI&B commitments outlined in our Strategy, which works hand in hand with the commitments in our longstanding Reconciliation, Accessibility and Environmental Action plans. NEED TO WORK FLEXIBLY? We know flexibility means different things to different people, let us know how we can best support you to be your best. SOUND LIKE YOU? APPLY NOW Your personal information is being collected to enable the Sydney Opera House to assess your suitability for appointment to the position you have applied for. This personal information will be managed in accordance with the Sydney Opera House Privacy Management Policy and Plan In addition, applicants will be prompted to answer the two following targeted questions in the online application platform. 1. What about this position has motivated you to apply? 2. What does ‘Customer Service’ mean to you and what skills and experience can you bring to the role? To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result. Applications will not be accepted from recruitment agencies