Customer Service Team Member Permanent part-time position Maroondah Hospital & Box Hill Hospital Busy and dynamic environment Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs. About the role An opportunity exists for a friendly and enthusiastic customer service professional to join the Business Service Centre (BSC) at Maroondah Hospital, with the potential to work at our Box Hill Hospital campus as well. The Business Service Centre is based at Box Hill Hospital & Maroondah Hospitals and provides 24/7 face to face, telephone and email customer service to both internal and external stakeholders. As the first point of contact the BSC team maintain a welcoming and friendly presence at the Main Reception desk for visitors and patients utilising Eastern Health's services. The BSC is responsible for many key systems and processes across the health service, providing a help desk function for staff and patients. You will be working with a friendly and supportive team to provide exceptional customer service, responding to various requests and system faults and completing day to day administrative tasks. This is a permanent part-time position for a weekly 1500-2300 shift on Tuesday evenings, however we're looking for someone who has availability to cover a variety of shifts, which can include day, evening, night, weekend and public holiday shifts across both BSC locations. This will also include the ability to cover both planned and unplanned leave. About you To be successful in this role you will possess: Exceptional customer service skills and previous experience in a customer service role An interest in healthcare, previous experience in the health environment would be advantageous but not essential. A team focus with the ability to work well as part of a diverse team. Strong computer skills An eagerness to learn and develop your skills. Flexibility to work additional hours would be beneficial. Excellent communication and organisational skills Please refer to the attached position description for further details of the role. Vaccination against infectious disease is a mandatory requirement of this role. An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment . What we offer Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here Diverse and engaging career opportunities Friendly & supportive team Flexible working hours Salary packaging options Career progression in our teaching hospitals Next Steps If you believe you have the ability to make a difference in this rewarding industry, apply today Please note: All applications must be submitted online via E-Mercury All appointments are made subject to a satisfactory Fit2Work Check, where preferred candidates will be required to complete a Criminal History Check at the expense of Eastern Health. You must have Australian work rights to apply for this position. Recruitment agency applications will not be accepted. Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity. Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers. Aboriginal and Torres Strait Islander peoples, those from the LGBTIQ community, people living with disability and those from a culturally and linguistically diverse background, are strongly encouraged to apply. Those seeking support in submitting an application are welcome to contact the hiring manager listed or feel free to contact the Talent Acquisition team . For additional resources for Aboriginal and Torres Strait Islander applicants click here: Aboriginal Health | Eastern Health Values in Action: Respect for all | Safe always | Partnering in care | Learning and improving every day Please note applications will be screened upon receipt and advertising may close prior to the closing date.