$42.85 Gross per hour Our Values| Respect | Integrity | Teamwork | Service Excellence |Innovation About the Opportunity Do you have good communication skills, are organised, team oriented, have sound computer skills and previous experience in Customer Service? If so, then we have the role for you Council is seeking a casual Customer Service Officer to deliver exceptional service at our Customer Service Centres. While this position will be primarily located at the Portland Office, the successful applicant will also provide coverage at both our Heywood and Casterton Offices to support the wider Customer Service team. For further information on the position please refer to the Position Description . What you need to Thrive Providing high quality customer service regarding Council services Being first point of contact for Customer enquiries both in person and via telephone Delivering professional and responsive service to all customers Receipting payments from Customers for Rates, Animal registrations, permits etc. Direct customer service experience is essential. Experience and knowledge of computers and computer software including Microsoft Outlook, Word and Excel. Skills in managing time, planning and organising one's own work to maximise output and minimise cost. Excellent communication skills (verbal and written). Ability to work harmoniously within a team environment. Ability to provide on the job training and basic supervision. Current Victorian Drivers licence. Ability to problem solve, analyse issues and find solutions to basic problems A willingness to find continuous improvement with current systems and programs To apply for this position please complete the online application form, including your resume and a brief cover letter demonstrating your suitability to the role. Why work for us? A career with Glenelg Shire Council starts with a desire to go further. Here you will care about empowering our community and see the impact of the work you do. We have a values-based culture and offer a range of training and personal development opportunities, along with a wide range of benefits for staff including salary packaging options, active social club, 24/7 Employee Assistance Program support, well-being initiatives and salary sacrifice options available for gym memberships. Glenelg Shire Council is an equal opportunity employer and values workforce diversity and inclusion. We are committed to providing a safe working environment which embraces the diverse backgrounds and experiences of all people while providing positive employment opportunities. We take pride in being a child safe organisation and are committed to the wellbeing of children and young people, as well as our employees. This commitment is reflected in our recruitment processes. Our Shire is renowned for its landscapes which include the Budj Bim, National Heritage Landscape, expansive beaches, scenic and rugged coast and national parks. We acknowledge and respect the Traditional Owners of the region, the Gunditjmara, Boandik and Jardwadjali people and their respective cultural heritages. Pre-employment Requirements: All positions with Council are subject to a satisfactory ongoing National Police Check, valid Working with Children Check (Employee), medical assessment and Alcohol and Other Drug Screening. How to Apply: To apply for this position please click on the Apply Now button at the bottom of this page. You will be guided to complete our online application form, upload your resume and a brief cover letter demonstrating your suitability for the role including addressing the Key Selection Criteria detailed in the position description. Applications Close: Thursday 13 June 2024 at 11:59pm Looking for further information please contact: Name: Nerida Jacobs Position: Acting Senior Customer Service Officer Contact Phone: 03 5522 2168