You’ll connect Queensland. We’ll connect you to an amazing career. Queensland Rail is built on true connection and everything we achieve is made possible by you. Our Queensland Rail Travel network is proud to connect communities throughout the state. We deliver unique tourism experiences in some of Queensland’s most picturesque locations. Our long-distance train services provide critical connections to family, friends, holidays, work and medical care. About our Team As a Customer Service Attendant / Customer Service Attendant (Relief) you will play an integral role in providing world-class customer service onboard our long-distance train services. As this role is based in Townsville, you will primarily work on board our Spirit of Queensland (Townsville to Cairns / Brisbane) and our Inlander (Townsville to Mt Isa) services where you can expect to be away for 2-3 days at any given time. Your direct line manager will be the Operation Coordinator Townsville however whilst working on board you will be directed by the Passenger Services Supervisor or the Passenger Services Coordinator as you work closely with 4-5 other team members consisting of other Customer Service Attendants or Passenger Attendants. Roles / Hours: We are currently recruiting the following opportunities: Customer Service Attendant – permanent full-time opportunity where you will be on a linked rotating roster. Customer Service Attendant (Relief) – permanent full-time opportunity which is not on a linked roster where you will find out your roster 1 week in advance. If you are not rostered to work on board the train you will assist with Station Assistant duties (customer service and complete general cleaning duties) at the Townsville station. In both opportunities, you will typically work between the hours of 0700 to 1630 however flexibility is required as the hours are dependent on business needs. You can also expect to work weekends and public holidays when required. When applying for the opportunity, please address in your cover letter if you would like to be considered for the Customer Service Attendant, Customer Service Attendant (Relief) or both opportunities. What Queensland Rail has to offer The base annual salary is $64,500 12.75% super. However, after including applicable allowances (travel, away from home, meals, weekend and public holiday work) a Customer Service Attendant / Customer Service Attendant (Relief) could earn up to approximately $90,000 per year 12.75% super. Opportunity to explore the beauty of regional Queensland (e.g. Cairns) on your lay over Employee Assistance Program providing employees with holistic and contemporary health and wellbeing programs Two weeks of paid training upon commencement which will be split between Brisbane and Rockhampton with additional on the job training and support provided About the role: Create a memorable onboard customer experience Food and beverage service including in the galley and trolley service – this includes ensuring that food hygiene practices are met and taking payments Manage the storage and preparation of food and beverage items Assist with general cleaning duties and handling of customer luggage Ensure the safety and well-being of our passengers by reporting any operational issues Assist the Passenger Services Supervisor or Passenger Services Coordinator with any assistance required For full position responsibilities please read this Position Description About you: We are looking for a resilient and adaptable individual who thrives in a team and fast-paced environment with exceptional customer service skills. In addition to this you will have: Previous experience providing face to face customer service. Relevant tourism, transport or hospitality industry experience is highly advantageous Strong work ethic and willingness to go the ‘extra mile’ Exceptional communication skills An ability to think on your feet and respond to the unexpected – you thrive under pressure Sound cash management skills A safety conscious attitude Ability to undertake occasional heavy lifting (up to 20 kgs) Candidates will also need to currently hold or be willing to obtain the below certificates prior to employment: Responsible Service of Alcohol (RSA) Food Hygiene Please apply to Customer Service Attendant / Customer Service Attendant (Relief) - Townsville (7830) via our website by clicking onto the "Apply" button by 11:59pm (GMT10:00 Brisbane) 11:59 PM (AEST) on Sunday 9th, June 2024 . IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES: You must apply for vacancies via the internal People Connect solution – Click here for more information External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks. Supporting a Diverse Workforce Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve. We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs. If you do require an adjustment during the recruitment process, please contact Tanya Anderson via the phone number or email below. To learn more about this Queensland Rail career opportunity please contact Tanya Anderson with your specific enquiry on 1800 115 000 or email qrcareersqr.com.au . Please do not email your application. We can only accept applications received via our website.