Tasks At Daimler Truck Australia Pacific, our company is well positioned as a global leader in the manufacturing of high-quality commercial vehicles with three high-profile brands: Mercedes-Benz Trucks, Fuso Truck and Bus and Freightliner. Leaders in our industry, we have a clear vision to be the undisputed leader of the truck and bus industry in Australia, and we share a common Daimler Trucks purpose across the globe- For All Who Keep The World Moving A rare and unique opportunity as the Service Plans Coordinator at Daimler Truck Australia Pacific (DTAuP) is now open for a motivated and team orientated individual to be part of a performance focused team at our Head Office. Our Service Plans & Aftersales Solutions team is responsible for the design and sale of Service Plans and products that support the maintenance and repair of our trucks. This ensures they are in their best condition and reliable tools of trade to keep our customers on the road for longer. This role is responsible for the administration, analysis and development of the Service Plan portfolio and providing support to our Dealer Network. You will also play a key role in providing proactive sales and customer support, developing strategies to grow the business and offering training to key internal stakeholders and Dealer Partners. By providing exceptional support to the broader Service Plans and Aftersales Solution team, you will play a pivotal role in ensuring the continued excellence of the DTAuP Service Operations department. The role: Reporting to the Service Plans & Aftersales Solutions Manager, your key responsibilities will include: Analysing, maintaining and developing the Service Plans portfolio Responding to all Service Plan enquiries in a timely and efficient manner Providing quotes and sales support to internal and external stakeholders Conducting kilometre reviews on a regular basis or via customer requests Pre-approving and adjudicating dealer workshop and subcontractor claims Proactively managing the portfolio to identify both high preforming and at risk contracts Key account management, including targeted and fleet support where necessary Collaboration with Finance teams to ensure accurate and up to date invoicing for all customers as well as supporting financial account related enquiries Conducting and maintaining regular Service Plan training and support for internal stakeholders, dealers and customers as required Reviewing product offerings, communications initiatives, campaigns and market trends Supporting audit and controlling functions (spot checks quarterly and annually) as required Assisting both the Service Plans team and wider Service Operations department as required Qualifications Who we are looking for: The successful candidate will possess excellent interpersonal skills and have a professional, customer first mindset. Our close-knit team works as part of a large department dedicated to ensuring smooth service operations for our dealers and customers. You will want to work as part of a collaborative, friendly and communicative team of people that supports each other to top performance. As a strong team player you will be able to focus on detailed orientated analysis, be process driven and have a proactive solution seeking mindset. In this role, you will be highly valued member of a team who revels in a challenge and has the ability to persevere with the ultimate aim of providing customer support excellence. Complimenting these traits, you may also have had previous experience in related roles within the automotive or commercial vehicle industry. Retail dealership service operations experience and understanding or service and warranty claim processing experience will be highly regarded. The successful candidate will be driven, willing to learn and go the extra mile to ensure individual and team success. As we are rolling out a number of new and exciting customer support systems this year, your ability to adapt and learn new processes and IT systems will be invaluable. If you would like to be considered for this opportunity, MAKEYOURMOVE, apply now with your CV and cover letter. Applications close Sunday 2nd June. See our extensive company benefits here: https://work180.com/en-au/for-women/employer/daimler-truck-and-bus-australia-pacific-pty-l This is a local, permanent role. You must have a permanent working visa for Australia / New Zealand to be able to apply for this position. At Daimler Truck Australia Pacific, we believe our people make the difference. We are proud to be recognised as an Employer of Choice for Gender Equality and are committed to inspiring an innovative and collaborative working culture. By joining our team, you will access generous employee benefits, such as discounted car leasing, on-site parking, employee assistance programs and much more. We understand everyone benefits from work differently, therefore our approach to learning is open and individually adaptable. Career pathways are supported through a network of learning and development programs, like our Women in Leadership Program and Mentoring Program, allowing everyone to grow at their own pace. We are an equal opportunity employer and value diversity at our company. We openly celebrate Diversity Day, International Women's and Men's Days and host guest speakers to foster a collaborative culture. Our team's contributions are actively recognized through Employee Recognition and Reward programs. This celebrates our dynamic working culture and one where our people can be themselves.