Join one of the Largest and Leading Automotive Vehicle Repair and Maintenance Service Centers in Australia About the organization Dedicated to providing the highest standard of service to the automotive industry, Our client is gearing up for an epic growth journey About the role As motivated and friendly Customer Service Advisor, you’ll be the bridge between customers and workshop, ensuring vehicles receive a high level servicing process. Duties Coordinate day-to-day workshop bookings by responding to emails, answering phone calls, and managing front desk service enquiries Manage the bookings diary to ensure work is appropriately booked to enable the workshop to meet productivity KPIs Proactively communicate with customers about vehicle updates; answer questions about service outcomes, scheduling and booking appointments, vehicle drop-off/vehicle pick-up Communicate with Leading Hand about vehicle status, and ensure vehicles will be ready for customer on time Liaise with Leading Hand and parts coordinators about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner. Coordinate paperwork including work orders and purchase orders Skills & experience Previous service customer service experience in a service department Excellent communication skills, both verbal and written A problem solving mindset, working within timeframes with the ability to priorities workload to meet appropriate deadlines Highly developed organizational and time management skills; high level of initiative and problem-solving skill capacity Benefits Enjoy working within a busy, dynamic, and rewarding environment. Full training of our systems and procedures Monday to Friday| different shift times available Opportunity to work within a growing business with the potential for future career development. On-site parking How to apply Click APPLY or contact Olivia Agar on (oagarfourquarters.com.au) with an updated resume. Please note: Only successfully shortlisted candidates will be contacted. Please note your suburb of residence on your resume Due to lack of public transport Candidates must have a car