Provide personalised, 5-star customer experiences to current and future VMCH customers Permanent, full-time role | Wantirna location Enjoy a friendly team culture, supportive management and fantastic NFP salary packaging benefits About the role As the first point of contact, the Customer Service Advisor plays an integral role within VMCH. The Customer Service Advisor is responsible for providing personalised, 5-star customer experiences, to both current and future customers, by listening to their needs and wants, proactively promoting VMCH services, directing them to the appropriate area and accurately recording a summary of the conversation. About you You have a passion for providing exceptional customer service and a keen interest in aged care and disability services. An exceptional communicator with outstanding interpersonal skills, you display empathy, compassion and understanding when supporting people from diverse backgrounds. You display initiative and have the ability to prioritise and manage your time effectively to meet competing demands. You have a positive and proactive approach to working collaboratively within the team and the broader community. Why VMCH? Because the people we employ make it a great place to work In addition, VMCH will provide you with: A rewarding and supportive work environment, with opportunities for professional development and career progression. A competitive salary, with salary packaging benefits that can increase your take-home pay. A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave. Employee and family assistance program including employee, manager, career, conflict, nutrition and lifestyle, money, family, and legal assistance. Discounted private health insurance and discounted school holiday care support. A chance to make a positive difference in the lives of older people and people with disability. About us Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, compassion, respect, and inclusion aren’t just words to us, they guide us in everything we do. While we’ve been around for over a century, we’re always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow. If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you. To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, Evidence of Flu and Covid Vaccinations, a Victorian Employee Working with Children Check and comply with Child Safety standards. You may also be required to supply an International Police Check. We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.