Join our team as a Customer Service Representative as the front line of our operations, forging meaningful connections with our valued customers. You will deliver high levels of customer service to provide tailored repayment solutions based on the customers’ unique situation. In this role, you will; Manage inbound & outbound customer calls Educating customer based on their individual financial circumstances Adhering to a schedule for maximum productivity Detailed and accurate file action notes for all interactions Comply with client & company policies & procedures What You'll bring; Computer literacy skills including Microsoft Office Suite Previous customer service experience - desired Australian Citizenship , due to clearance requirements Do you possess a passion for customer service, whether from your experience in face-to-face interactions or in a contact centre? Are you eager to expand your skills and embrace new challenges? Then we want to hear from you Apply today or reach out to talentrecoveriescorp.com.au for more information What’s in it for you; Working at Recoveriescorp, you will have access to employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you. To ensure your development you will have access to learning & development programs You may also have the opportunity to progress your career into support and leadership roles or other roles across the organisation that suit your desired career path. About Recoveriescorp Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA community.