The Company Our client is team of expert consultants who assist all B2B enquiries, this company is a large private enterprise and is a household name. The Role This role is responsible for providing exceptional customer experiences and solutions to all B2B customers to ensure their needs and expectations are met and exceeded, and that the reputation of the company is enhanced during each engagement. Some of the duties will include: Process customer orders in a timely / accurate manner Respond promptly and courteously to customer enquiries Respond to order changes requested by customers Managing inbox orders and enquiries; responding as required Update customer details within profiles Advise customers of delivery timelines Run customer reports where required Process returns, credit and debit memo as required Proactively re-enforce the terms and conditions of delivery criteria with customers About You To be successful in this role, you will have the following: Previous Customer Service experience or Call Centre. Strong interpersonal and communication skills. Eagerness to learn. Ability to work under pressure and in a fast-paced environment. Problems solving skills. Experience within industries such as Manufacturing / Logistics is desirable. Perks and Benefits Positive company culture Flexible working arrangements Team of 11 - so the team is more collaborative with support EAP access provided Monitor and devices provided to take home Apply Today Please send your resume by clicking on the apply button or for further information, contact our Melbourne office on 03 9691 3663. Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne Job Reference No: 06810-0012979901CS By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.