My People Solutions is seeking a highly organised, efficient, detail-oriented people person to join a professional and well-established small office, answering phones, organising meetings and diaries, managing team workflows & supporting a variety of team members to with a variety of administration & customer tasks. The successful candidate will work closely with the General Manager to plan and allocate work and will be responsible for assisting with candidate screening for recruitment and onboarding administration for new workers, as well as supporting the team with worker schedules and customer liaison. You need to have strong office & administration experience, exceptional customer services skills (both verbal and written), good understanding of workforce planning, great problem solving & organisational skills, as well as the ability to build rapport with a range of stakeholders and remain calm in a fast-paced environment. Manage all incoming calls to the office, logging origin, allocating to appropriate team member and answering general customer questions. Review, update and maintain CRM with applicant details and information, ensuring timely communication with each applicant. Undertake initial applicant phone calls to screen for suitability for roles and request further information, undertake follow up calls to check for documents, arrange interviews and confirm availability. Work closely with the General Manager to identify changing customer requirements. Support team members across a variety of areas with customer and administration tasks. Requirements Exceptional & engaging interpersonal & communication skills (verbal and written) with a variety of stakeholders combined with strong record keeping, administration & organisation skills. Experience of working in a variety of office & administration environments where good practice governance & compliance, organisation & attention to detail are critical. Understanding of recruitment & onboarding processes as well as workforce planning, rostering & scheduling will be well regarded. Experienced in using Microsoft Office, CRMs, ATS & Scheduling Tools. Enjoys problem solving and remains calm in rapidly evolving change environments. Have an abundance of common sense & patience Benefits Great salary available for the right candidate, full-time (2 x part-time or job share considered) office-based role Monday to Friday 9am to 5pm, additional hours and overtime available, inclusive & supportive team working in a modern office in Mulgrave VIC. Seeking a role with lots of variety where your organisational & administration experience will be valued? Apply Now