Flexi Personnel's Client in Bayswater is looking for a Customer Service/Estimator to join their team. Requirements for the role - Customer Service Manage the customer experience after order placement - this includes all communication required for order fulfilment and delivery. Operating with promptness, courtesy and high service levels at all times o Manage call up process to customers - confirming order details o Daily negotiations with customers and sub-contractors on delivery / production dates, extra delivery charges and any site difficulties o Manage delivery/order issues swiftly keeping customer informed o Respond to all customer enquiries and produce quality solutions that satisfy all parties Co-ordinate all logistical operations around deliveries Order buy-in products as required Maintain accurate records - keeping systems and files up to date Generating basic customer quotes for after-sales purchases Estimation Estimating and generating customer quotes (including revisions) using V6 system Liaising with reps and/or customers (typically via phone or email) to answer questions relating to quotes Processing of Customer Orders (downloads) Maintenance of electronic filing systems Assist with customer phone enquiries or walk-ins to showroom if required If you feel you have the experience for this role, please apply.