Enjoy continuous learning, career growth & strong potential for FT conversion Flexible WFH/Hybrid setup (2 days onsite) & working from CBD office addit perks Consistently awarded as 1 of the Top Fortune 100 companies to work for Learn from the Industry experts & elevate your Tech career by joining one of the World's leading Cloud Software companies We're seeking a passionate and skilled Application/Technical Support Engineer to join our client's highly collaborative, supportive & multi-talented 'Automation Support team' Role: Technical Support Engineer (Korean) Here's what you'll be doing: The client supports customers using ITOM & ITAM products on their ITSM platform, so you will tackle challenging platform & customer issues, champion customer success, and contribute to shaping the Cloud landscape This is a customer-facing role supporting Korean Language customers , and will require Native or Business level Korean language proficiency , excellent interpersonal skills, as well as solid technical skills. Technical skills for you to be successful in this role: Strong customer facing Technical Support / Application Support experience Able to troubleshoot difficult technical issues with ease & complexity Ability to read & understand basic Java/JavaScript code Experience in scripting languages (pref JavaScript) Knowledgeable with Cloud, AWS, Azure technologies Some understanding of relational databases (e.g. MySQL, Oracle) Any system admin experience (e.g Linux/Unix OR Microsoft Server) Desired Skills Experience with ITOM and/or ITAM products would be a big plus Working knowledge of object-oriented programming (e.g Java) Understanding of Networking concepts (e.g TCP/IP, HTTP, Firewall, load balancer and ports) Working knowledge of the components in a Web applications stack What awaits you: Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth projectory, flexible WFH/Hybrid setup & the opportunity for perm conversion. What's Next? APPLY below or email vanessarealtimeaustralia.com and we'll be in touch with you asap Feel free to check out our other job openings & set up job alerts here: https://www.realtimeaustralia.com/job-search/