Passionate about enterprise software platforms & their functionalities? Here's an amazing opp for a Platform Support Engineer for a Global Tech giant Learn from the Industry experts & elevate your Tech career by joining one of the World's leading Cloud Software companies We're seeking a passionate and skilled Application Support Engineer to join our client's highly collaborative, supportive & multi-talented 'Platform Technology' Support team . You will tackle challenging platform & customer issues, champion customer success, and contribute to shaping the Cloud landscape Role: Technical Support Engineer Here's what you'll be doing: Become a platform expert: Deepen your understanding of our core functionalities, allowing you to confidently diagnose and resolve customer issues. Master the art of troubleshooting: Utilize various diagnostic tools to pinpoint the root cause of problems and guide customers towards effective solutions. Embrace ownership: Take initiative and diligently manage your assigned cases, ensuring timely and efficient resolution. Collaborate for success: Work seamlessly with other teams when complex issues require broader expertise. Your collaborative nature and willingness to learn will be instrumental. Think creatively: Approach challenges with a problem-solving mindset, finding innovative solutions to keep customers productive. Advocate for improvement: Leverage your unique customer-facing perspective to provide valuable insights for process and product enhancements. Technical skills: Up to 3-4 years customer facing Technical Support or Application Support experience Solid understanding of ITSM, ITIL, or CMDB Ability to troubleshoot difficult technical issues with ease & complexity Ability to read & understand basic Java/JavaScript code A dvanced MySQL / Postgres knowledge & hands on experience (Oracle is optional also) Able to explain solutions to complex technical problems Personal commitment to quality and customer service Understanding of remote administration (SSH, SNMP, WMI, Powershell would be a plus) What awaits you: Look forward to an exciting & innovative Tech culture, state of the art facilities, very supportive environment, strong growth projectory, flexible WFH/Hybrid setup & the opportunity for perm conversion. What's Next? APPLY below or email vanessarealtimeaustralia.com and we'll be in touch with you asap Feel free to check out our other job openings & set up job alerts here: https://www.realtimeaustralia.com/job-search/