Company Description The Sebel Quay West Suites Sydney is the embodiment of chic style and sophistication. The hotel is located in The Rocks, close to Circular Quay. A stone's throw away from the iconic Sydney Opera House with breathtaking views of the of Sydney Opera House and Sydney Harbour Bridge. Featuring contemporary one and two-bedroom apartments with first-class amenities, restaurants and bars. Our building is the home to many residents who we provide building services to, and commercial areas. Reporting to the Director of Sales & Marketing you will be responsible for developing and maintaining effective relationships with clients to ensure customer satisfaction, whilst also ensuring all reservations queries are answered promptly. Your responsibilities will include: Prepare weekly forecast report detailing upcoming events and communicate same to all operating departments Attend the weekly BEO meetings and ensure their efficiency. Provide quotations for event proposals covering venue, function, menu costs ensuring revenue is maximized. Prepare and deliver event handover to operations team and ensure accuracy of information and effectively communicate handover to clients. Co-ordination and hosting of familiarisation and site inspection activity including follow up. Process and input reservations following hotel reservations policy. Handle all enquiries relating to bookings through either, email, phone or OTA platforms. Respond to all relevant parties and follow up with the client in a reasonable timeframe. Manage all group billing issues and resolve any account disputes, and liaise with Assistant Managers on account enquiries and disputes. Maintain a positive selling approach to maximise yield in both occupancy and rates. Produce reports and statistics as requested, including group forecasts and business turndowns. Qualifications Bring with you previous sales experience. A strong knowledge of Microsoft Office suite is essential. Ideally have knowledge of OPERA and other sales systems. Excellent verbal and written communication skills, professional telephone manner, a high standard of personal presentation The ability to produce an exemplary and consistent service to your clients. Additional Information What's in it for you? Discounted carparking, free dry cleaning, free barista coffee & with hotel discounts of up to 70% off are available worldwide holidays will never be cheaper. Accor's industry-leading training platforms Accor Academy and Typsy, supports your career development with unlimited access to qualifications, practical skills and leadership programs. Opportunity to grow and develop your career within an international hotel group with over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of like-minded professionals. Work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun. Our commitment to Inclusion and Diversity We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.