Sales Process and System Manager, Sydney Physical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited. The Manager, Sales Process and Systems is a critical member to lead system development and utilization in ANZ and reports to the Senior Director, Commercial Planning, Sports Medicine. This role will collaborate within Sales Operations, Sales and Marketing business function to deliver technology solutions and services that improve business performance. Responsibilities include identifying and defining business systems optimizations, process improvement, and reporting requests as needed. This includes the development and improvements of reports and dashboards. The role will be responsible for gathering requirements and leading the building, testing, and implementation of system enhancements in a fast-paced environment that impacts AWM sales effectiveness. The role supports Orthopaedics, Sports Medicine and Advanced Wound Management businesses in ANZ. What will you be doing? Lead the creation and continuous improvement of a business requirements and system utilization for our CRM - Salesforce.com, and CRM Analytics business applications. (opportunity management, sales cycle, interactions, pipeline analytics…) Ensure actionable KPI availability based on CRM data to the sales leadership team in order to increase efficiency of the sales organization. Lead the ideation and high level planning with stakeholder's management to improve business process and system needs and collaborate with IT partners to deliver against that backlog of demand based on business priorities. Drive consistent communication to provide status on work in progress. Lead system proof of concepts and user acceptance testing for system enhancements or new system build. Lead the education & training of end users, support user queries, increasing end user proficiency and adoption of implemented CRM. Encourage day to day user and territory maintenance, and support analytics requests, to ensure adoption and decisions from usage statistics. What will you need to be successful? 8 years of experience working on sales process improvement Bachelors/Masters qualification in relevant field. Experience with SFDC, Excel, Powerpoint, Reporting/Dashboarding tool. experience working with Salesforce.com application. Previous demonstrated impact in driving commercial excellence processes and executing commercial excellence projects in a matrix environment, as well as the management of complex commercial customer-facing projects. Certification in SFDC administration preferred. To apply, please ensure that you include a cover letter addressing it to Talent Acquisition Lead ANZ. Due to a high volume of applications, please note that only shortlisted candidates will be contacted. You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people, the patients we serve, and to the wider health of the planet and society. Inclusion, Diversity and Equity - Committed to Welcoming, Celebrating and Growing on Diversity, Learn more about Employee Inclusion Groups on our website ( https://www.smith-nephew.com/ ). Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day Flexibility: Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship Sustainability: Our strategy reflects the social, environmental and economic aspects of sustainable development. Learn more about our Sustainability strategy. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. LI-VS1 Stay connected and receive alerts for jobs like this by joining our talent community. We're more than just a company - we're a community Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at SN. Explore our new website and learn more about our mission, our team, and the opportunities we offer.