Job Description Leidos are seeking to appoint a suitably motivated and team oriented Senior Field Service Engineer to be based at our customer site in Perth. Ideally, candidates should possess the following: Perform technical on boarding for new-starters Schedule travel as required Create, manage and resolve request tickets Perform troubleshooting for connectivity, networks, cabling, gateway Engage with the established Leidos Support Team for escalations Knowledge transfer to stakeholder to enable self-service Apply standard procedures Record and manage assets within CMDB Good understanding of Computers and have experience with Windows and Linux operating Systems. Maintain safe and healthy work environment by following and enforcing site environmental health and safety (EHS) policies and procedures; complying with applicable Work Health Safety (WHS) Act standards. Interstate travel may be required. Self-motivated, customer focused with excellent communication skills. Ability to work under pressure in order to meet deadlines. Willing and able to travel if required. Experience within the security industry would be highly desirable. Experience with customer timely completion of service requests. Carry out repairs, improvements and assist with preventative maintenance. Work to address customer issues taking them to full resolution Actively work within the team to improve performance in terms of service delivery Provide customer support onsite. Diagnose equipment faults/problems and provide timely repair solutions. Attend ongoing training to up-skill and improve product knowledge.