12 Month Secondment About the Role As a Telephone Sales Representative, you will provide Uncommon Care to our customers. We are looking for you to bring your Human touch to this Call Centre role. You will be taking calls from potential customers shopping for Private Health and Life Insurance to guide them and provide them with advice so they can make the right healthcare choices for themselves and their families. This is a full-time, hybrid position. When you work from the office, you’ll be based in our brand new, high-tech Parramatta Call Centre. Responsibilities Receive inbound calls from potential customers and sell HCF Health and Life Insurance products Handle outbound and inbound enquiries from new and existing members with membership applications and questions about HCF Health and Life Products To provide answers to any enquiries in a clear, non-technical manner Maintain confidentiality of member information Maintain accuracy of member information, reporting and sales pipeline About You Strong commitment to providing outstanding customer service & sales Previous experience in a Call Centre (preferably outbound and inbound activity) Desire and commitment to work within a team dedicated to achieving team and individual performance objectives A positive attitude and willingness to embrace change Ability to work under pressure Self-driven and motivated Excellent telephone communication skills About HCF At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.