About the role: At United for Care, we are dedicated to enriching the lives of individuals with complex disabilities. Our mission is to provide independent living opportunities, ensuring a fulfilling and empowered life for our community members. We are currently seeking a passionate and skilled Sales Support Coordinator to play a crucial role in our sales support team. You will be pivotal in ensuring a positive customer experience through effective communication, coordination and support for both internal and outbound interactions. Responsibilities: Respond promptly and professionally to all incoming calls. Conduct outbound calls for client follow-ups, updates, and additional support. Collaborate closely with the sales team, understanding services information, and customer needs. Act as a liaison between clients and the sales team, ensuring effective communication and understanding of client requirements. Provide information on products, services, and promotions to foster positive relationships. Proactively identify and address potential issues or concerns raised by clients. Maintain accurate records of client interactions and feedback. Work collaboratively with the sales team to streamline processes and ensure efficient communication. About you: Experience/Proficiency within a high-volume call environment Experienced as a Support Coordinator and / or knowledge of the NDIS would be highly regarded Friendly and professional with exceptional customer service skill Strong organisational and multitasking abilities Experience with Hubspot or similar CRM would be an advantage