Customer Service | Quotations | Order Processing | Sales Support | Internal Sales | Manufacturing | Industrial | Roofing | Western Suburbs (Sydney) Can you answer ‘Yes’ to the following questions: Is Kings Park in Sydney an easy commute for you? Would you like to work for a small family owned and run manufacturing business? Would you like to join a mature, peaceful, calm and friendly team? Have you worked with sales teams providing support with pricing, quotations and ordering processing? Do you have an eye for detail with the ability to provide excellent customer service to a wide range of people? If you can answer ‘Yes’ to all the above, then we would like to hear from you This role is a bit of a Jack-of-all-Trades sales support job, as you would expect in a small company, so turning your hand to handling inbound sales enquiries, customer service, pricing, quotations, order processing, liaising with installers and resellers and supporting the Sales Manager as required. You will be working for an established Australian business with offices in Kings Park, that is highly successful in their field and who are a Market Leader with their product and solutions. The company sells a product to large retailers like Mitre 10, Reece and Tradelink etc. as well as to Tradespeople who install the product on residential and commercial properties, related to the roofing industry. The company is so successful with a high volume of inbound sales enquiries therefore they need support. This is a small company that is highly collaborative, where staff members have been with the company for a long time and where everyone works together for the good of the company. Someone who is self-motivated and has a 'can do' attitude is a must, as this is a growing company there is the real opportunity to make this job your own. The role: Acting as the first point of contact for existing and prospective customers dealing with general product enquiries as well as providing product and pricing information Handling inbound sales enquiries generated by the corporate website and other marketing activities Sending out product information and following up with customers to answer any questions they might have Liaising with retailers to discuss stock levels and ensure they are up to date with currently product information Liaising with installers to provide them with new customer leads and ensure they are up to date with current product information CRM management Preparing quotations Sales order processing Providing general support to the Sales Manager as required To be successful in this role, you will need the following essential criteria: Previous experience gained in either a B2B or B2C in a sales support, customer service or internal sales role Experience gained in a manufacturing business is preferred but not essential Strong administrative skills related to the sales function High attention to detail with solid data entry skills to be able to update a CRM efficiently and accurately Excellent customer service skills with a strong client focus First class communication skills, both written and verbal Confidence in answering the phone with the ability to handle inbound sales enquiries An aptitude to learn quickly and take on product training An ability to use your own initiative and be self-motivated Experience working for a small company in a mature and collaborative team is preferred