Why Optus? We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit. We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and build strong connections with our customers. As a member of the Community of Experts, you will belong to a collaborative and inclusive team providing solutions to a broad customer base. As an Expert you will gain universal skills to cover knowledge on all Optus products. Enabling you to provide personalised solutions for our customers - sales of our products and customer service to resolve customer enquiries to resolution. By using a mixture of communication mediums, you'll be comfortable in dealing with varied customer queries, delivering outstanding customer experiences through taking ownership and following up. This role is 100% site bound at our new Melbourne CBD office located adjacent to Southern Cross train station, nestled amongst a wide range of cafes, restaurants, and essential services. Our office has all modern facilities, cutting-edge technology, and plenty of areas to collaborate, take a break & recharge. What can you expect day to day? Handling inbound interactions across sales, service, and technical support, while also engaging in campaigns Effectively engaging with customers via digital platforms and voice calls Handling complaints and providing appropriate timely resolutions Communicating, promoting and selling Optus products and services to new and existing customers Finding opportunities to recommend workable solutions that meet the needs of the business, partners and customers, to ensure maximum brand loyalty What makes you perfect for the role? Demonstrated prior success in a service or sales role; preferably a contact centre role You possess strong verbal and written communication skills A consistent track record to exercise initiative and problem solving You thrive in a target driven environment with an ability to provide outstanding customer experiences You are a problem solver, negotiator and standout colleague who can work in a fast-paced dynamic environment and you are adaptable to change You can understand, connect and respond to the needs of a culturally diverse population What are the perks? Competitive salary and sales performance incentives complimented with a great recognition program A "connected" day for you to use to connect to something you are passionate about $80 monthly credit and 25% discount on all Optus plans Unlock additional benefits to over 400 retailers Australia-wide including Iconic, Mimco, Estėe Lauder & Nine West Access to professional development and training Join our employee networks such as Express Yourself, Yarn & Elevate - Elevate is our employee network creating an inclusive community to empower & elevate women Intrigued - but perhaps you don't align to 100% of the role requirements? That's OK, we strongly encourage you to apply - we all have growth & development opportunities. Keen to see what it's really like to work at Optus? Search OptusLife on LinkedIn to go behind the scenes At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitmentoptus.com.au along with your preferred method of contact and we will be in touch. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity .