We are seeking a dedicated and customer-oriented individual to join our Equipment team as a Service Administrator. You'll report to the Service Manager and handle service requests from our customers, responsible for providing administrative support, coordinating customer job cards, ordering parts, managing trade-ins and processing invoices to ensure the efficient and timely operation of the service department, and supporting the golf sales managers. What will you do? - Answer incoming calls providing product information and support to the customers - Establishing and maintaining excellent business relationships with clients and dealers - Managing the ordering, receipting and delivery of machinery and spare parts - Ordering and recording all supplies needed to perform service duties. - Prepare the pre-delivery of products by labelling parts with customer details and job number and compiling operator folders - Organising transport for machine deliveries or pick-ups to ensure stock is promptly received by customers - Promptly completing all paperwork regarding warranty claims, creating new jobs for warranty service bulletins and using Promadis and SAP What do you need? - Experience in an administrative support role - Strong interpersonal and communication skills and the ability to establish effective business relationships with internal and external customers - Strong computing skills, in particular experience in Microsoft applications - Excellent numeracy and literacy skills - Highly organized and demonstrates a flexible and proactive approach to the work environment - Ability to work independently or as part of a team