WOW Recruitment are currently seeking a Customer Success Specialist to work with our Mortgage & Finance client, based in Sydney CBD. $80 - $85k super Close knit team with a sense of humour & fun Immediate start available Fully office based role Great career progression As a Customer Success Specialist, you’ll be the first point of contact for business enquiries, delivering exceptional customer service and responsible for assessing applications. Collaborating with partners and customers, you’ll guide them through the deposit bond process efficiently and knowledgeably. You’ll build strong relationships with our client’s business partners, internal stakeholders and third-party distributors, playing a pivotal role in driving business success. If you are an enthusiastic and positive individual with a passion for customer service and a desire to advance your career in the financial industry, this could be the perfect fit for you The Role: As a Customer Success Manager, you’ll be the first point of contact for business enquiries, delivering exceptional customer service and responsible for assessing applications. Collaborating with partners and customers, you’ll guide them through the deposit bond process efficiently and knowledgeably. You’ll build strong relationships with our client’s business partners, internal stakeholders and third-party distributors, playing a pivotal role in driving business success. What you will be doing: Provide prompt and professional customer service via phone and email, resolving issues proactively with follow-up as necessary. Outbound lead follow-up, assisting in selling company products and capturing new business applications. Work collaboratively with the team to optimise the overall customer experience. Assess bond applications and recommend approvals in compliance with policies and procedures. Advise brokers and customers on the best approach to obtain a bond, conduct searches, and examine credit data and financial statements. Proactively monitoring and following up on warm leads. Assisting the COO with reporting on market intelligence and industry developments. What do you bring? Bubbly, upbeat, people person with a good sense of humour. 2-3 years of experience in a phone based customer-focused role. Excellent written and verbal communication skills. Excellent attention to detail with strong problem-solving skills. Highly organised individual with the ability to prioritise work effectively. Tech savvy with the ability to learn new systems quickly. Perks & Benefits Be part of a company that is focused on training and personal development. Join a hardworking, fast-expanding, close-knit team with a sense of humour and fun If you are passionate about providing excellent customer service and want to progress your career within the financial industry, APPLY NOW and Shona will be in touch