We are seeking enthusiastic and empathetic individuals who excel at customer service. You should be great communicators, able to build rapport quickly, and eager to help customers with their needs. You are detail-oriented, organized, and able to provide accurate information efficiently. A commitment to understanding and supporting customers, combined with the ability to educate them on their rights, is essential. We value individuals who can identify and escalate priority issues and always strive for the best customer satisfaction and experience. If you're looking to make a positive impact and work in a supportive environment, we want to hear from you. About the role As a consultant, your primary objective will be to assist customers with stopping and reissuing any reported lost or stolen cards, as well as lodging disputes for unauthorized transactions. You will handle inbound and some outbound calls, providing world-class service with accuracy, efficiency, and respect. Your role involves assisting customers in arranging payments, supporting their inquiries, educating them on their rights, and displaying empathy throughout the conversation. You will provide accurate and timely responses, identify and escalate priority issues, and document all customer interactions according to standard procedures. Striving for excellent customer satisfaction and experience on every call is key. Key Detail Hybrid (mostly home) onsite training and KPI's met. CBD Location (near Flagstaff station) Multiple full time position available Roster: 2pm to 10pm Monday to Sunday Australian based role Main Activities Inbound and some outbound calls Escalate and or resolve complaints General inquiries Stopping and reissuing lost and stolen cards Lodge a dispute if any unauthorised transaction Document all information on customer interaction according to standard operating procedures What we can offer you Engaging and comprehensive paid training. Diverse and inclusive work environment, where our collective strengths empower us. Immerse yourself in a vibrant culture that thrive on values like fun, respect, integrity, innovation, and transparency. Unlimited access to a trusted mental health and wellbeing platform. Join a multi-award-winning customer experience organization with a legacy spanning over 40 successful years. Our promise to you. There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do Apply now to be considered