Our client has been working closely with some of Australia's largest banks, government agencies, utilities and insurance companies with assisting their customers find financial sustainability. The Role Contact Centre Officer Competitive Hourly Rate Location - Melbourne CBD - close to public transport Working Hours Centre hours are Mon-Fri 8am-8pm (possibly up until 10pm based on client request & 10am-6pm on weekends when required). Currently no weekend work, but this could change if the client requests it. Training FT training & nesting is required, which can be anywhere between the hours of 8.30am-6:30pm and is around 4-6 weeks. Our client knows that to offer exceptional customer service, you need to be trained on what's expected from your role & understand the company's policies & processes. That's why they offer a structured training program from your first day which, combines classroom as well as practical training components across 2-4 weeks Monday to Friday 9am to 5pm The Role The core objective of these roles are to maximise cash flow and minimise net bad debt through collections activities. This is an operational role responsible for the day to day collections activity on internally managed delinquent accounts. Your key duties will be: Case manage high volume residential and business accounts Dispute resolution Payment plan negotiation Pro-actively recognise delinquent customers through risk assessment analysis Assisting the hardship team as required Support the customer service team by answering general service and billing enquiries Deliver an exceptional end to end Customer experience About you Excellent verbal and written communication skills A firm, engaging and respectful telephone manner Ability to build rapport quickly Interactive and Team Player Proficient Computer skills Must be an Australian Citizen - Above 18 years Must be willing to undergo a Police Check How to Apply If you have the skills, experience and attitude needed for this role, then please apply today